Pulse Biolabs ('we', 'us', 'our') is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and manage your personal information.
Last updated 29 March 2026
We collect only what we need to operate our services and fulfil orders. This includes: contact details (name, email, phone, delivery address); order and transaction details; payment confirmation (card details are processed by our payment providers and are not stored by us); customer support communications; and technical usage data (IP address, device and browser information, pages viewed, and cookies where enabled). We do not request medical information or health records.
We collect personal information directly from you at checkout or via support enquiries; automatically through cookies and similar technologies when you browse our site; and from service providers including payment, shipping, analytics, and hosting providers who help operate the site.
We use personal information to process and fulfil orders; take payment and arrange delivery; provide customer support; protect against fraud and maintain security; operate, maintain and improve our website; send marketing communications where you have opted in (you may unsubscribe at any time); and comply with applicable law.
We disclose personal information only where necessary to operate our services or comply with law. This may include payment providers, shipping and logistics providers, technology and hosting providers, professional advisers, and government agencies or law enforcement where required. We do not sell your personal information.
We may use cookies and similar technologies to keep the site running, remember preferences, understand how the site is used, and support security. You can control cookies through your browser settings. If you disable cookies, parts of the site may not function correctly.
We may use automated tools, including AI-assisted systems, to support business operations such as order processing, customer communications, and site improvement. These tools process information in accordance with this policy. We do not use automated decision-making that produces legal or similarly significant effects on individuals without human oversight.
All products supplied by Pulse Biolabs are for research purposes only and are not intended for human or animal consumption. We do not collect or request information about intended product use. Customers are responsible for ensuring compliance with applicable laws and regulations in their jurisdiction.
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure. We retain personal information only as long as needed to fulfil orders, meet legal obligations, resolve disputes, and enforce our terms.
You may request access to or correction of the personal information we hold about you. To make a request, contact us at the details below. You may unsubscribe from marketing emails at any time using the link in our emails.
Some service providers (including hosting, analytics, and email delivery providers) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
If you have a concern about how we handle personal information, please contact us and we will respond as soon as reasonably possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this policy from time to time to reflect changes to our practices, technology, or legal requirements. The current version will always be published on this page with an updated date.
For privacy questions, requests, or complaints contact us at access@pulsebiolabs.com.au. If you are requesting access to or correction of personal information, please include enough detail for us to verify your identity and locate the relevant records.